Benchmarking
![waiting-410328_640 (1) benchmarking](https://www.leadership-and-development.com/wp-content/uploads/2023/02/waiting-410328_640-1.jpg)
What is benchmarking?
The company Xerox was one of the first to carry out benchmarking on a regular basis, they define benchmarking as:
“A continuous, systematic process of evaluating companies regognized as indistry leaders, to determine business and work processes that represent ‘best practice’ and establish rational performance goals.”